Return / Exchange Policy & Customer Satisfaction
We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. Since most of our items are closeouts or special order we do not offer refunds. Please take accurate measurements and ask any questions you may have before purchase. If there is an issue with your purchase please call or email us and we will do our best to ensure your satisfaction.
Damaged & Missing Parts
Through many years of experience, our vendors have learned to package our products to withstand damage during shipping. We avoid selling items easily damaged during shipping, and discontinue suppliers whose damage rate is too high. If something arrives from us that looks damaged, or if parts are missing, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge.
Suspected or Actual Damage If Shipped by Truck Freight
Write "Package Damaged" when you sign for delivery even if it appears only slightly damaged. If the package appears significantly damaged, you may refuse delivery. Once we receive back that damaged package, we will send a new one.
If you accepted a package and then discover parts are missing or damaged, do not discard the packaging. Please contact us right away and we will ship you the replacement parts at no extra charge. Most carriers only let us file freight claims within 48 hoursof delivery, so do not delay. If we cannot replace parts, we can get a replacement.. All returned products with damage should be in the original packaging.
In the case of a manufacturer's defect, we can replace the defective part, or if needed, the entire unit. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.